Terms & Conditions

Terms and Conditions

Welcome to Tughra Arts. By accessing or using our website tughraarts.com, you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before using our services.

1. General

These Terms apply to all visitors, users, and others who access or use the Site. If you disagree with any part of the terms, you must not use our services or website.

2. Products & Services

Tughra Arts offers curated home décor products including designer items, handmade paintings, and custom pieces. We reserve the right to modify, discontinue or restrict products without notice.

3. Orders and Acceptance

  • All orders placed through our website are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for any reason including but not limited to product or service availability, errors in the description or price of the product, or errors in your order.

  • Once your order is placed, you will receive an email confirmation. This does not signify our acceptance of your order, only a confirmation that we have received it.

4. Pricing and Payments

  • All prices are listed in INR (₹) and are inclusive of applicable taxes unless otherwise specified.

  • We reserve the right to update prices at any time without prior notice.

  • Payments can be made via secure gateways integrated on the website.

  • Cash on Delivery (COD) is available only for standard products and not for custom orders.

5. Shipping and Delivery

  • Orders are typically dispatched within the timeframe mentioned on each product page.

  • Delivery timelines may vary based on location, product type, and unforeseen logistics issues.

  • Tughra Arts is not liable for any delays caused by third-party courier services.

6. Return, Refund & Exchange

Please refer to our detailed Return, Refund, and Exchange Policy for terms regarding:

  • Return eligibility

  • Refund timelines

  • Exchange process

  • Non-returnable items

7. Intellectual Property

  • All content, including images, designs, logos, text, and graphics on tughraarts.com, are the intellectual property of Tughra Arts or its content suppliers.

  • You may not copy, reproduce, distribute, or exploit any content without written permission from us.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website, server, or related systems.

  • Post or transmit any false, misleading, abusive, or harmful content.

9. Limitation of Liability

Tughra Arts will not be liable for any:

  • Indirect, incidental, or consequential damages

  • Damages resulting from product misuse or non-compliance with instructions

  • Delays, losses, or damages caused by third-party shipping carriers

10. Product Disclaimer

  • Due to the handmade nature of certain products, slight variations in color, design, or texture may occur.

  • Images on the website are for representation purposes and may vary based on screen settings.

11. Cancellation Policy

  • Orders can only be canceled within 4 hours of placement. For full details, please refer to our Cancellation Policy.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the courts located in [Your City/State, India].

13. Modifications

Tughra Arts reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

For any questions about these Terms, please contact us:

📧 Email: tughraarts@gmail.com
📱 Mobile/WhatsApp: +91 97733 00661
🌐 Website: www.tughraarts.com